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Terms of Service

These terms outline the rights, responsibilities, and standards when scheduling appointments, configuring custom domains, or managing team links via Slotwise.

Last Updated: October 10, 2026•Status: Fully Active & Binding••
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1. Acceptance of Terms

By creating an account, reserving a timeslot, embedding our booking widget, or utilizing the Slotwise API (“Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree with any provision of these Terms, you may not access or use the Service.

These Terms apply equally to registered account holders (“Hosts”), team administrators, and individuals who book appointment slots on public links (“Attendees”).

2. User Accounts & Credential Security

To create event types and share booking links, you must create an account. You agree to:

  • Provide accurate, authentic registration details (username and verified email address).
  • Maintain the confidentiality of your authentication credentials and accept sole responsibility for all actions occurring under your account.
  • Promptly notify Slotwise at [email protected] if you discover or suspect unauthorized account access.
  • Ensure that published booking links represent genuine, bona fide availability that you intend to fulfill.

3. Subscriptions, Free Tier & Billing

Slotwise provides both free and paid subscription plans (Free Forever, Pro, Team, and Enterprise):

Free Forever Tier

Provides core 1-on-1 booking, 1 active event type, Google Calendar synchronization, and zero time limit. No credit card required.

Paid Tiers (Pro & Teams)

Billed on a monthly or annual recurring cycle via Stripe. Includes unlimited event types, multi-seat group bookings, custom domains, and webhook integrations.

• Refund Policy: We offer a no-questions-asked 14-day money-back guarantee on all new paid subscriptions. Contact [email protected] within 14 days of upgrade.

• Automatic Renewal: Paid plans renew automatically unless cancelled prior to the end of the current billing cycle. Downgrading preserves access until the end of the prepaid period.

4. Custom Domains & White-labeling

Subscribers on eligible plans may connect custom domains or subdomains (e.g. meet.yourbrand.com) via DNS CNAME records. When using this feature:

  • You warrant that you own or possess legal authorization to configure the specified domain name.
  • You may not map domains that infringe on third-party trademarks or deceive users into phishing scams.
  • Slotwise provides automatic TLS certificate provisioning; however, you remain responsible for DNS propagation and registrar maintenance.

5. Team Routing & Multi-Seat Group Events

When utilizing team scheduling, round-robin dispatching, and multi-seat webinars:

  • Team owners are responsible for managing member invitations and administrative permission tiers.
  • In group events with maximum capacity limits, booking locks prevent overbooking; however, hosts remain responsible for participant conduct during sessions.

6. Developer API & Webhook Deliverability

Slotwise provides REST APIs and HMAC-SHA256 signed webhooks for workflow automation:

  • API keys are confidential credentials. Never expose secret keys in client-side repositories or public repositories.
  • Rate limits (100 requests per minute by default) are strictly enforced to preserve platform availability for all users.
  • Webhook delivery retries follow exponential backoff for up to 5 attempts before marking delivery failed.

7. Acceptable Use Policy

You agree not to misuse the Service. Prohibited activities include:

  • Utilizing automated bots to crawl, harvest, or spam booking links.
  • Squatting on calendar timeslots without intending to attend scheduled meetings.
  • Publishing booking links associated with fraudulent schemes, malware distribution, or deceptive harassment.
  • Attempting to probe, scan, or breach our security architecture without coordinated vulnerability authorization.

8. Cancellation & Account Termination

You may cancel your account at any time via your Account Settings dashboard. Upon cancellation:

  • Active public scheduling links will immediately cease accepting new bookings.
  • Account credentials and relational records are purged in accordance with our 30-day retention schedule.
  • Slotwise reserves the right to suspend accounts that violate our Acceptable Use Policy.

9. Limitation of Liability & Service SLA

We strive for 99.9% scheduling availability. However, the Service is provided on an “AS IS” and “AS AVAILABLE” basis:

To the maximum extent permitted by applicable law, Slotwise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities resulting from missed meetings or calendar sync delays. Our total cumulative liability is capped at the total amount paid by you to Slotwise in the twelve (12) months preceding the claim.

10. Dispute Resolution & Governing Law

These Terms are governed by and construed in accordance with the laws of Delaware, United States (or applicable commercial jurisdiction), without regard to its conflict of law principles. Parties agree to resolve any dispute through good-faith negotiation before initiating formal binding arbitration.

11. Contact Information

For legal inquiries, licensing, or terms questions, reach out to:

Slotwise Legal & Compliance Department

Corporate legal inquiries, trademark reviews, and contract notices.

© 2026 Slotwise, Inc. All rights reserved.